{"id":778,"date":"2026-06-24T10:59:07","date_gmt":"2026-06-24T01:59:07","guid":{"rendered":"https:\/\/itsherpa.com\/?p=778"},"modified":"2026-06-24T12:12:20","modified_gmt":"2026-06-24T03:12:20","slug":"shertalk","status":"publish","type":"post","link":"https:\/\/itsherpa.com\/en\/shertalk\/","title":{"rendered":"shertalk"},"content":{"rendered":"\n
\n \n
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Shertalk Enterprise Chat & Integrated Management Platform<\/h1>\n

Chat, management, and security. All in one with Shertalk.<\/p>\n<\/div>\n\n\n

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Shertalk Features<\/h2>\n
\n
\n

\ud83d\udcac Integrated Text + Video<\/h3>\n

One-on-one and group chat plus HD video calls, all on a single platform.<\/p>\n

Start a call with one tap from the chat screen<\/p>\n<\/div>\n

\n

\ud83c\udfe2 Two-Tier Management<\/h3>\n

A two-layer structure of system administrators and company administrators supports both multi-tenant and self-managed operation.<\/p>\n

Centrally manage accounts for multiple companies<\/p>\n<\/div>\n

\n

\ud83d\udd12 Robust Security<\/h3>\n

ULID adoption, cross-tenant access verification, login attempt limits, and soft deletion ensure safety.<\/p>\n

Supports fine-grained permission delegation<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n

\n\n\n
\n

What is “Shertalk”<\/h2>\n

\n“Shertalk” is an enterprise communication platform that bundles internal chat via a smartphone app together with a web platform to operate and manage it.
\nWith a three-tier user model of system administrators, company administrators, and app users, it supports secure internal communication. From frontline tasks such as text chat, video calls, and file sharing to managing members, groups, and chat history, everything is handled in one place.
\nBy combining a smartphone app with a web management platform, frontline employees can communicate anytime, anywhere, while administrators can securely operate and monitor from the web.<\/p>\n<\/div>\n\n\n

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Main Features<\/h2>\n\n\n

Key Features of the Web Admin Panel<\/p>\n

\n\n
\n
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\ud83d\udc65 Member Management<\/h3>\n

Supports search, bulk CSV registration, and suspend\/restore.<\/p>\n<\/div>\n<\/div>\n\n

\n
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\ud83d\uddc2\ufe0f Group Management<\/h3>\n

Creates and edits groups with automatic chat room synchronization.<\/p>\n<\/div>\n<\/div>\n\n

\n
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\ud83d\udd0d Chat History Visualization<\/h3>\n

Supports cross-search and CSV export.<\/p>\n<\/div>\n<\/div>\n\n

\n
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\ud83d\udcca Dashboard & Statistics<\/h3>\n

Visualizes usage with time-series graphs.<\/p>\n<\/div>\n<\/div>\n\n

\n

\ud83d\udcac Text Chat<\/h3>\n

Real-time one-on-one and group messaging.<\/p>\n<\/div>\n\n

\n

\ud83d\udcf9 Video Chat<\/h3>\n

HD video calls that start with one tap.<\/p>\n<\/div>\n\n

\n

\ud83d\udcc1 File Sharing<\/h3>\n

Supports various formats (up to 100MB).<\/p>\n<\/div>\n\n

\n

\ud83d\udcfa Video Chat History<\/h3>\n

Records participants, time, and duration.<\/p>\n<\/div>\n\n

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\ud83d\udd14 Push Notifications (FCM)<\/h3>\n

Flexible notifications for new messages and mentions.<\/p>\n<\/div>\n\n

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\ud83c\udfdb\ufe0f Company Management<\/h3>\n

Centrally manage accounts for multiple companies.<\/p>\n<\/div>\n\n

\n

\ud83d\udcdd Logs & Audit<\/h3>\n

Search and manage operation logs.<\/p>\n<\/div>\n\n

\n

\ud83d\udd10 Authentication & Permission Management<\/h3>\n

Grants 4 permissions safely within scope.<\/p>\n<\/div>\n\n

\n

\ud83e\uddd1 Profile & Avatar<\/h3>\n

Manage your own profile and image.<\/p>\n<\/div>\n\n<\/div>\n<\/div>\n\n

\n\n\n
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\ud83d\udcf1 App Screen Gallery<\/h2>\n

Here are the main screens of the smartphone app that frontline employees use every day.<\/p>\n

\n\n
\n\"App\n
\ud83d\udcac Text Chat<\/figcaption>\n<\/figure>\n\n
\n\"App\n
\ud83d\uddc2\ufe0f Group List<\/figcaption>\n<\/figure>\n\n
\n\"App\n
\ud83d\udcf9 Video Call<\/figcaption>\n<\/figure>\n\n
\n\"App\n
\ud83d\udd14 Notification Settings<\/figcaption>\n<\/figure>\n\n
\n\"App\n
\ud83e\uddd1 Profile<\/figcaption>\n<\/figure>\n\n<\/div>\n<\/div>\n\n
\n\n\n
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5 Reasons to Choose Us<\/h2>\n
\n\n
\n
1<\/div>\n

Two-tier management balances multi-tenant and self-managed operation<\/strong>
\nSystem administrators monitor accounts and server infrastructure for multiple companies, while company administrators manage their own members, groups, and chat history via the web. By clearly separating the roles of the operating company and the contracted companies, it achieves safe and scalable operation.<\/p>\n<\/div>\n\n

\n
2<\/div>\n

Fine-grained delegation grants 4 permissions individually<\/strong>
\nThe 4 permissions\u2014member, group, all-chat viewing, and export\u2014can be granted individually within the scope held by the grantor. Permission clamping prevents excessive permission grants while safely delegating only the permissions the field needs.<\/p>\n<\/div>\n\n

\n
3<\/div>\n

Chat history visualization enables viewing, searching, and CSV export<\/strong>
\nSearch history across keywords, periods, rooms, and types, and review messages and attachments. It also supports CSV export and operation history logging, meeting compliance and audit requirements.<\/p>\n<\/div>\n\n

\n
4<\/div>\n

Integrated text + video on a single platform<\/strong>
\nText chat and HD video calls are completed on a single platform. There is no need to switch between multiple tools, so frontline employees work smoothly and administrators operate simply.<\/p>\n<\/div>\n\n

\n
5<\/div>\n

Robust security for worry-free internal communication<\/strong>
\nWith multi-layered security\u2014IDOR protection via unguessable 26-character ULIDs, cross-tenant access verification, login attempt limits (5 failures per email + IP triggers a 30-minute lock), and soft deletion and restoration\u2014it protects your important internal information.<\/p>\n<\/div>\n\n<\/div>\n<\/div>\n\n\n

\n

Security & Permission Control<\/h2>\n
\n\n
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\ud83d\udee1\ufe0f Separated Authentication Guards<\/h3>\n

System administrators and company administrators are separated by independent authentication guards. Access scope is strictly divided by role.<\/p>\n<\/div>\n

\n

\ud83d\udd11 Fine-Grained Permission Control<\/h3>\n

Adopts super\/regular administrators plus 4 permissions. Permission grants are clamped to the scope of the grantor’s own permissions, preventing over-granting.<\/p>\n<\/div>\n

\n

\ud83c\udd94 IDOR Protection (ULID)<\/h3>\n

Uses unguessable 26-character ULIDs in URLs and APIs. By not exposing sequential IDs, it prevents unauthorized guess-based access.<\/p>\n<\/div>\n

\n

\ud83d\udea7 Cross-Tenant Access Verification<\/h3>\n

Verifies company affiliation for member\/group\/chat\/file operations. Access to other companies’ data is blocked with 403\/404.<\/p>\n<\/div>\n

\n

\u23f1\ufe0f Login Attempt Limits<\/h3>\n

5 failures per email + IP triggers a 30-minute lock, and login history is recorded. This reduces the risk of unauthorized logins.<\/p>\n<\/div>\n

\n

\u267b\ufe0f Soft Deletion and Restoration<\/h3>\n

Deleted data is retained for a set period, supporting restoration from accidental deletion. Your important data is safely protected.<\/p>\n<\/div>\n\n<\/div>\n<\/div>\n\n

\n\n\n
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Three-Tier User Model<\/h2>\n
\n
\n
\ud83d\udda5\ufe0f<\/div>\n

System Administrator<\/h4>\n

As a representative of the operating company, handles account management for multiple companies and monitoring of server infrastructure.<\/p>\n<\/div>\n

\n
\ud83c\udfe2<\/div>\n

Company Administrator<\/h4>\n

As a representative of the contracted company, manages their own members, groups, and chat history via the web.<\/p>\n<\/div>\n

\n
\ud83d\udcf1<\/div>\n

App User<\/h4>\n

Frontline employees use chat, video calls, and file sharing on their smartphones.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n\n\n

\n

\ud83d\udcf2 Contact Us<\/h2>\n\n\n
\n

Contact Us<\/h2>\n

Chat, management, and security\u2014all in one with Shertalk. We welcome inquiries and demo requests. Please feel free to contact us.<\/p>\n

Go to Contact Form<\/a><\/div>\n<\/div>\n<\/section>\n\n<\/div>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

Shertalk Enterprise Chat & Integrated Management Platform Chat, management, and security. All in one with Shertalk. Shertalk Features \ud83d\udcac Integrated Text + Video One-on-one and group chat plus HD video…<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"_locale":"en_US","_original_post":"https:\/\/itsherpa.com\/?p=759","footnotes":""},"categories":[1],"tags":[],"class_list":["post-778","post","type-post","status-publish","format-standard","hentry","category-service","en-US"],"_links":{"self":[{"href":"https:\/\/itsherpa.com\/wp-json\/wp\/v2\/posts\/778","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/itsherpa.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/itsherpa.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/itsherpa.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/itsherpa.com\/wp-json\/wp\/v2\/comments?post=778"}],"version-history":[{"count":3,"href":"https:\/\/itsherpa.com\/wp-json\/wp\/v2\/posts\/778\/revisions"}],"predecessor-version":[{"id":783,"href":"https:\/\/itsherpa.com\/wp-json\/wp\/v2\/posts\/778\/revisions\/783"}],"wp:attachment":[{"href":"https:\/\/itsherpa.com\/wp-json\/wp\/v2\/media?parent=778"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/itsherpa.com\/wp-json\/wp\/v2\/categories?post=778"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/itsherpa.com\/wp-json\/wp\/v2\/tags?post=778"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}